Delivery & Returns Policy

When Will My Goods Be Delivered?

Orders are delivered by a third party courier that will aim to deliver within 5-7 working days Monday – Friday. Confirmation emails will be sent to the email address used on the account. On the day the delivery has been arranged, a 1 hour time window will be advised for your delivery. Tracking your order and rearranging the day and time can all be done easily from your confirmation email.

18th December – Last Order Date For Pre Christmas Delivery we cannot be held responsible for any deliveries once they have been passed to the courier

Orders placed after 19th December can take up to 12 working days to be delivered due to the Christmas time frames.

How Much Will it Cost?

A standard charge of £4.95 will be charged for each order.

Where Do You Deliver?

We deliver all over the UK but unfortunately we cannot deliver to the following postcodes.

Plus BFPOs, Airports, any address not in the United Kingdom

Which Courier Service Do You Use?

We use DPD courier service. This is a lifestyle courier offereing a unique pre advised, one hour time delivery. Once your order has left the warehouse, the courier will email you to confirm the day of delivery. On the day of delivery, an email will be sent to advise the one hour window. Tracking your order and rearranging the day and time can all be done easily from your confirmation email.

How Do I know My Order Has Been Dispatched?

When your order is dispatched you will receive an email that is generated upon departure of the order. Within this email you will get a unique reference code to track your order, this allows you to log onto our delivery portal and track your delivery at anytime.

Can I nominate a safe place to leave my order if I am out?

Yes you can do this. At Greenwoods we understand that you may not be able to hang around for couriers so you can nominate a "Safe Place" to have your item delivered to. This maybe your next door neighbor or in a shed etc. This service is at your own risk, Greenwoods and our third party courier accepts no liability for the safety of the package if left in your nominated "Safe Place".

Is there an option for next day delivery?

Unfortunately at the moment we only offer the standard 5-7 day delivery service. You can track your order to see when it is due to be with you.

I have received a faulty item, what do I do?

Our quality control team work very hard to ensure that the garments you receive are of the highest quality. If you receive a faulty item please ensure that you do not take the red tags of it. When returning to us please ensure that you clearly indicate the fault on the returns note, using the correct reason code, give us a brief description of the fault and select whether you would like a refund or a replacement. We will not indemnify against any loss of profits, any indirect and/or consequential losses. In any event our liability is limited to the full cost of the order in connection with which any claim or potential claim relates. We will not refund the customer's account until we have received the faulty item(s) and are satisfied the fault is genuine.

I have received an incorrect item in my order, what do I do?

If this is the case please contact us straight away at info@greenwoodsonline.com . We will try and deal with your query within 24 hours.

There are missing elements to my order, why?

We sometimes send items separately depending on stock availability. If we are sending items in separate packages we will contact you and notify you of this.

Can I Buy Gift Vouchers online?

At the current time unfortunately we cannot issue gift vouchers online. If you would like gift vouchers please visit one of our branches (CLICK HERE FOR LIST)

We hope that you find your order more than satisfactory and to our usual standards. We understand that you may wish to return your purchases and you have 30 days to do so. Returned items which are not in new or unused condition or which are returned after the approval period will not be credited and the goods will be returned to you.

Please follow the below easy steps to ensure the smooth running of your return:

1. Fill out the returns form that will be within your purchase. Alternatively please download this HERE. If the garment is faulty please give a brief description of the fault.

2. Repackage the garments with their original packaging ensuring all the labels, especially the security labels are in place. Also include the original dispatch note and the returns form.

3. Apply the return address label or alternatively address as follows –

Returns
Greenwoods
Albion Mills
Albion Road
Greengates
Bradford
BD10 9TQ

Take the package to your local Post Office and return to us. We highly recommend that you do this via recorded delivery and retain proof of purchase. Please note that we will not be held responsible for any goods lost in transit. Returns postage is at your cost.

If you find that you do not want the product once you have received it just follow these easy steps –

1. Pack your items in their original packaging

2. Fill out the returns form to tell us why you are returning the product and put into the package.

3. Find and attach the address label to the front of the package (this is found in the envelope with the returns form)

4. Post the package back to us. If you cannot find the postage label please label your returns –

Returns
Greenwoods
Albion Mills
Albion Road
Greengates
Bradford
BD10 9TQ

Please ensure that you obtain proof of postage.

We do not accept any responsibility for any loss of items by postage until it is in our possession.

We will then issue a refund within 14 days.